Terms and Conditions
Villa-Kasia Ocean View - villa-kasia.com
Effective from: August 1, 2024
1. General Provisions
1.1. These Terms and Conditions define the rules for the provision of services, reservation, stay, and payment at Villa-Kasia Ocean View, located at Rua Eugėnia Brandão de Melo 202, 9125-062 Caniço, Madeira, Portugal.
1.2. The owner of Villa-Kasia Ocean View, located on Madeira Island, is Katarzyna Kosydar, NIF: 304475998.
1.3. Making a reservation and using the services of Villa-Kasia Ocean View means that you have read and fully accepted these Terms and Conditions.
1.4. The Terms and Conditions are available on the villa-kasia.com website and at the reception of Villa-Kasia Ocean View.
2. Reservation
2.1. Reservations can be made:
Via the villa-kasia.com website
By phone at +351 910 339 135
By email at info@villa-kasia.com
Through booking portals with which we cooperate
2.2. Making a reservation requires providing personal data necessary for its execution, including:
First and last name
Email address
Phone number
Stay dates
Number of guests
2.3. After making a reservation, the Guest will receive a confirmation containing reservation details and payment information.
2.4. The reservation is confirmed and guaranteed after paying a deposit or the full amount for the stay. For reservations made at least 30 days before the planned arrival, a deposit of 50% of the total stay value is required. For reservations made less than 30 days before the planned arrival, a payment of 100% of the stay value is required. Please understand that until the funds are credited to our account, the reservation is preliminary. During this time, the room may be reserved by guests using reservation portals such as Airbnb, Booking.com, or Expedia. To ensure your chosen date, we kindly ask you to make the payment within 2 days of making the reservation. Failure to pay within this deadline may result in automatic cancellation of the reservation.
3. Payment
3.1. We accept the following forms of payment:
Bank transfer
Card payment (Visa, Mastercard)
Cash payment (in case of payment on site)
Online payment via Stripe
Link Payments (SumUp)
3.2. Payment for the stay:
For reservations made at least 30 days before the planned arrival - a deposit of 50% of the stay value, and the remaining amount must be credited to our account no later than 14 days before arrival
For reservations made less than 30 days before the planned arrival - payment of 100% of the stay value is required at the time of reservation
Payment in full at check-in (cash/card) - this option is only available for guests who are already on Madeira Island and make a last-minute reservation (same day or the day before)
3.3. Bank transfer details:
Katarzyna Kosydar
Bank: Millennium Bank
IBAN: PT50 0033 0000 45564343293 05
Transfer title: "Villa-Kasia Ocean View Reservation, [First and Last Name], [Stay Dates]"
3.4. Upon request, we issue VAT invoices. The request for an invoice should be submitted during the reservation or at the latest on the day of the end of the stay, providing the necessary data.
4. Changing and Cancelling Reservations
4.1. Changing the reservation date is possible, subject to availability in the new period, and requires contacting the property.
4.2. In case of reservation cancellation:
More than 30 days before the planned arrival - we refund 100% of the paid amount
Between 30 and 14 days before the planned arrival - we refund 50% of the paid amount
Less than 14 days before the planned arrival - no refund of the paid amount
4.3. In case of shortening the stay, the fee for the unused period is not refundable.
4.4. In case of force majeure or unforeseen circumstances preventing the stay, the decision to refund the paid amount will be made individually.
5. Check-in and Check-out
5.1. The accommodation day starts at 3:00 PM (check-in) and ends at 11:00 AM (check-out) the following day.
5.2. Early check-in or late check-out is possible depending on availability and may incur an additional fee. The request should be made in advance.
5.3. Upon check-in, the Guest is required to present an ID with a photo.
5.4. Keys to the room must be returned upon check-out. For a lost key, a fee of €20 is charged.
6. Stay
6.1. Smoking is completely prohibited in the property. Breaking this ban results in a cleaning fee of €100. This is related to additional cleaning and removal of unwanted odors, including tobacco or other substances.
6.2. Quiet hours are from 10:00 PM to 7:00 AM. During this time, Guests are required to behave in a way that does not disturb the rest of other Guests. We ask you to close doors quietly throughout your stay.
6.3. Guests are financially responsible for any damage or destruction of property equipment and technical devices of Villa-Kasia Ocean View occurring through their fault or the fault of their visitors.
6.4. Villa-Kasia Ocean View is not responsible for valuable items left in the rooms. We recommend using the safe if available in the room.
6.5. Unregistered persons may stay in the room from 9:00 AM to 9:00 PM. Additional accommodation is not expected but may be arranged with the owner's consent.
7. Pets
Pets are not accepted at Villa-Kasia Ocean View.
8. Amenities and Additional Services
8.1. As part of the accommodation fee, Guests can use the following free of charge:
Wi-Fi
Parking
By prior arrangement, also an electric car charger
8.2. For an additional fee, we offer:
Transport from/to the airport
Additional cleaning
Laundry
Full-day tours around Madeira (details available from hostess Kasia)
8.3. The price list for additional services is available at the reception, on the villa-kasia.com website, and on madeiracomfortstay.com or madeira-rundreisen.de.
9. Complaints
9.1. Any comments and reservations regarding the stay should be reported directly during the stay to enable us to react quickly and improve the quality of our services.
9.2. Complaints can be submitted:
In person at the reception
By email to info@villa-kasia.com
By phone at +351 910 339 135
By mail to the property address
9.3. Complaints will be considered within 14 days from the date of receipt.
10. Personal Data Protection
10.1. The administrator of Guests' personal data is Katarzyna Kosydar.
10.2. Guests' personal data are processed for the purpose of providing accommodation services, marketing of own products and services, and for purposes resulting from legitimate interests pursued by the administrator.
10.3. Detailed information on the processing of personal data can be found in the Privacy Policy available on the villa-kasia.com website.
11. Final Provisions
11.1. For matters not regulated by these Terms and Conditions, the provisions of the locally applicable Portuguese civil law shall apply.
11.2. Any disputes will be resolved amicably, and in case of no agreement, by the court having jurisdiction over the registered office of the owner of Villa-Kasia Ocean View.
11.3. The owner of Villa-Kasia Ocean View reserves the right to make changes to these Terms and Conditions. Changes come into effect on the date of publication of the amended Terms and Conditions on the website.
Last updated: March 28, 2025